Troubleshooting

Troubleshooting steps to take for some of the most commonly experienced issues

4 articles in this collection
Written by Pullen

Get help with live chat

How to access our live chat service and open a support ticket

Written by Pullen
Updated over a week ago

My wallet won't connect

Struggling to connect your wallet or see 'Undefined' at the top left?

Written by Pullen
Updated over a week ago

How do I convert my HEX2T or HEX3T to AXN?

Do you still hold the HEX2T/HEX3T presale token?

Written by Pullen
Updated over a week ago

How to cancel a stuck/pending transaction

Sometimes transactions get stuck on the blockchain if not enough gas is used. Follow this guide to clear them.

Written by Pullen
Updated over a week ago